Question 1

Is my therapy confidential?

Accepted Answer

Yes, your sessions are confidential. However, there are exceptions if we believe you or someone else is at risk of harm, in which case we may need to break confidentiality. We will always try to discuss this with you first. For more details, please refer to our privacy policy.

Question 2

What are the payment options for my therapy sessions?

Accepted Answer

You can pay for your sessions via BACS transfer. We'll email you an invoice before your first session, and payment is required 24 hours in advance to confirm your appointment. For subsequent sessions, payment is due on the day of your appointment.

Question 3

Can I pay with insurance?

Accepted Answer

Yes. We accept payment from medical insurance companies. Please indicate that you wish to pay by insurance in your enquiry.

Question 4

What happens in my first therapy session?

Accepted Answer

In your first session, we'll discuss the issues that brought you to therapy and your goals. It's also a chance for you to see how we might work together. We understand that initial sessions can be anxiety-provoking, and we'll do our best to make you feel comfortable.

Question 5

How long are appointments?

Accepted Answer

Appointments usually last for 50 minutes. Longer sessions may be offered for some treatments, e.g. EMDR. This can usually be discussed with your therapist, however longer sessions will incur an additional fee.

Question 6

What should I do if I need to cancel an appointment?

Accepted Answer

If you need to cancel an appointment, please let your therapist know as soon as possible. If you cancel within 48 hours of your scheduled session, the full session fee will be charged.

Question 7

How long might my therapy take?

Accepted Answer

The duration of therapy varies for each individual. Some find resolution in the short-term (6-20 sessions), while others may continue for longer (20+ sessions). During your initial assessment, we'll discuss your preferences and expectations. We'll also conduct regular reviews to ensure everything is progressing well.

Question 8

How do I end therapy?

Accepted Answer

Ending therapy is entirely up to you at any stage during your treatment in line with the usual cancellation policy of 48 hours.

The South London Psychologist

Frequently Asked Questions